Proven Solutions for Health Systems & Hospitals

Since 1989, Impact! has been helping hospitals understand how communication and culture change create the energy needed to connect with community, improve patient satisfaction, retain and recruit talented people and recapture market share.

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Our successful outcomes on your behalf are a result of experience, enlightened vision, thoughtful, meticulous planning, careful consideration, attention to detail, and competency in execution. This is what Impact! has been providing our clients for over 20 years. We generate a complete range of essential consulting, communications, and creative services, and are committed to exceeding your expectations while achieving your goals.

Solutions for Hospitals

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Patient Satisfaction

Impact! Communications, Inc. has proven and effective tools and training programs that teaches employees the art of delivering excellent customer service—even under the most high-stress circumstances.

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Reverse Outmigration

Our innovative strategies and tools to reverse outmigration are well-established, customized to fit your culture and designed to engage a broader community base while increasing the value of your hospital in the hearts and minds of those whom you serve.

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Modernize

We help healthcare leaders to Get the YES. Whether we start with you from the very first stages of your planning process or if you find your project in crisis due to unforeseen opposition, we have the experience and the expertise to give your project the momentum needed in order to move it forward, and keep it moving in the right direction.

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Facilitating Change

It all starts here. Whether you are planning a hospital replacement, concerned about outmigration, need to improve your patient satisfaction scores, or if you are simply interested in expanding services and increasing revenue, the place to begin is with a fresh assessment of where you currently are. The Impact! facilitated workshops are an eye-opening and powerful experience.

Solutions for Leaders, Teams & Events

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Leader Support

Our certified leadership coaches use highly developed and proven tools to help cultivate advanced leadership and communication skills. Coaching is an investment in your managers to help them cultivate high performing teams.

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Team Development Workshops

The Impact! Team Transformation process focuses on helping hospital leaders change negative perceptions, improve internal and team performance communication, enhance the patient experience, build and strengthen strategic partnerships, and grow key revenue service areas.

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Keynote Speaking

The reality of the business world today and in the future requires innovation, wisdom, and the ability to create viable opportunities.

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